Terms & Regulations

Last updated: July 11, 2026

Welcome to HostelPalika. These Terms & Regulations (“Terms”) govern your access to and use of the HostelPalika platform, including any related services, content, and functionality offered through our website and mobile applications.

Please read these terms carefully before using the platform. Depending on your role — hostel admin, resident, guardian, or service provider — additional role-specific terms may apply.

Acceptance of Terms

  • By accessing or using HostelPalika, you agree to be bound by these Terms & Regulations.
  • If you do not agree with any part of these terms, you must not use the platform.
  • HostelPalika reserves the right to update these terms at any time. Users will be notified of material changes via email or platform notice.
  • Continued use of the platform after changes constitutes acceptance of the updated terms.

User Accounts & Responsibilities

  • You must provide accurate, current, and complete information when creating an account.
  • You are solely responsible for maintaining the confidentiality of your login credentials.
  • Sharing your account with unauthorised individuals is strictly prohibited.
  • You must notify HostelPalika immediately of any unauthorised use of your account.
  • Each user may hold only one active account unless otherwise authorised.
  • Users must be at least 16 years of age to create an account on HostelPalika.

Hostel Listing Rules

  • All hostel listings must include accurate and up-to-date information including pricing, availability, and facilities.
  • Photos submitted must be genuine representations of the property — stock photos or misleading imagery are prohibited.
  • Hostel admins are responsible for keeping room inventory, pricing, and vacancy status current.
  • Any form of discriminatory listing criteria based on caste, religion, gender, or ethnicity is strictly forbidden.
  • HostelPalika reserves the right to remove or suspend listings that violate these rules.

Payments & Financial Terms

  • All fee payments processed through HostelPalika are subject to the stated service charges.
  • HostelPalika uses third-party payment processors and is not liable for any issues arising from their services.
  • Refund policies are determined by individual hostels — HostelPalika does not guarantee refunds.
  • Platform owners and hostel admins are responsible for accurate financial reporting and tax compliance.
  • Any disputes regarding payments must be raised within 14 days of the transaction date.

Prohibited Activities

  • Using the platform for any unlawful purpose or in violation of any applicable laws.
  • Attempting to gain unauthorised access to any part of the platform, user accounts, or systems.
  • Uploading or transmitting viruses, malware, or any code designed to disrupt the platform.
  • Harassing, threatening, or abusing other users, hostel staff, or HostelPalika personnel.
  • Engaging in any activity that interferes with or disrupts the platform's services.
  • Using bots, scrapers, or automated tools to extract data without prior written consent.

Limitation of Liability

  • HostelPalika is provided “as is” without warranties of any kind, either express or implied.
  • We do not guarantee that the platform will be uninterrupted, secure, or error-free at all times.
  • HostelPalika is not responsible for the actions, conduct, or content of hostel admins, residents, or guardians.
  • In no event shall HostelPalika be liable for any indirect, incidental, or consequential damages.
  • The total liability of HostelPalika for any claims shall not exceed the fees paid by you in the preceding 12 months.

Dispute Resolution

  • Any disputes arising from these terms shall first be attempted to be resolved through informal negotiation.
  • If a dispute cannot be resolved informally, it shall be settled by binding arbitration in Kathmandu, Nepal.
  • Users agree to resolve disputes on an individual basis — class actions are waived to the extent permitted by law.
  • These terms are governed by the laws of Nepal, without regard to its conflict of law provisions.

Contact & Support

  • For questions about these terms, contact us at support@softmato.com.
  • Legal notices should be sent to: HostelPalika Legal, Kathmandu, Nepal.
  • Response times for legal inquiries are typically within 5–7 business days.
  • For urgent platform issues, use the in-app support system for fastest resolution.

Have questions?

Reach out to our support team at support@softmato.com or use the in-app support system.